CONTACT
How do I contact you?
Feel free to reach out through Shopify Inbox at the bottom right corner of the page, email us through contact@fafafigs.com or send us a DM on Instagram @fafafigs. We’ll reply as soon as we can.
SHIPPING & CUSTOMS
How long before my order is dispatched?
Typically, orders take 2–5 working days to be processed in our workshop before shipping. If you’d like a preview, please leave a note in the personalization box or DM us within 24 hours.
What are shipping costs & shipping times?
Shipping from Vancouver, BC to Canada and the U.S.
- Canada: $8–$14 CAD, 2–6 business days depending on location.
- U.S.: $9–$11 USD, 4–8 business days once shipped.
Tracking information will be provided for all orders.
Will I be charged customs fees or tariffs?
US CUSTOMERS - Duties, fees and tariffs are included in the price of your order. We use DDP (Delivered Duty Paid) shipping, which means your order will not be held up at customs and there will be no additional fees.
Which postal service / carrier do you use?
Canada Post, Chitchats, Stallion Express
ORDER PLACING
How do I cancel or change my order?
If you’d like to cancel or make changes to your order, please reach out via Shopify Inbox as soon as possible. Orders can usually only be changed or cancelled before printing. Once an order has been shipped, it’s unfortunately too late to make any changes.
Can you make a custom outfit from a photo I provide?
Sorry, all of our torsos and bottoms are pre-printed in batches, so unfortunately we cannot customize them. We have many designs created by us, available exclusively on FafaFigs, so be sure to take a look!
Can I return my order?
We’re sorry, but returns are only accepted if an item has a quality issue or is incorrect, as each piece is custom printed to order. Please contact us if you have any concerns!